How a Leading Banking Institution Unified Monitoring Across Oracle and PostgreSQL Environments
Breaking down technical silos to achieve 100% visibility and streamlined regulatory compliance.
A European regional bank operating in French and German markets, with more than 500,000 professional and retail clients. The institution processes thousands of banking transactions per second across a heterogeneous database environment: PostgreSQL (core banking), Oracle (finance), and SQL Server (reporting).
Problem
The bank experienced recurring slowdowns on its instant payment system, especially during peak hours (SEPA peaks). The DBA team lacked unified visibility: each database had its own monitoring tools. Alerts were either too numerous (false positives) or missing for critical anomalies. Additionally, compliance requirements under major financial regulations demanded complete traceability of access to sensitive data.
Solution Delivered by the Monitoring Platform
- Agentless deployment across all 320 PostgreSQL, Oracle, and SQL Server instances
- Centralized dashboard with unified cross-database performance visibility
- Machine learning-based intelligent alerts (80% reduction in false positives)
- Real-time monitoring of slow SQL queries and deadlocks
- Complete access logging for compliance audits
- Integration with existing tools: ServiceNow, Grafana, and Slack for on-call teams
What the Vendor Specifically Delivered
- Complete audit of bottlenecks across 30 critical databases
- Agentless installation – zero modifications to client servers, validated by the CISO
- Custom alert threshold configuration based on business profiles (payments, accounts, loans)
- Executive Dashboard with key KPIs: response time, availability, compliance status
- Team training for DBA and Level 1 support (4 x 2-hour workshops)
- Post-deployment support for 4 weeks with a dedicated Customer Success Manager
Deployment Timeline
- Week 1: Performance audit & identification of priority databases (30 critical instances)
- Week 2-3: Read-only deployment of the solution – validated by the security committee
- Week 4: Pilot phase on 10 non-critical production databases, alert threshold adjustments
- Week 5-6: Full rollout across all 320 instances
- Final Go-live: Day 45 after initial decision (including 2 weeks of POC)
Client Feedback
“With this monitoring platform, we have transformed our database supervision. Where it previously took us 10 to 15 minutes to identify an anomaly on our payment systems, we now detect and resolve issues in under 30 seconds. The agentless architecture was a real asset for our compliance journey. And the vendor's support is responsive – our tickets are handled in less than 2 hours.”
— Head of IT Infrastructure (European bank, anonymous upon request)
